Services

Business platform with proven reliability

10,000+ Cutomers

Longevity—Providing
service for 11+ years
Quality—Average


95%—Customer Retention Rate 99.999%—Average uptime
(less than 5 minutes of downtime annually)

10,000+
Seat

UC Client

  • Work from anywhere, anytime
  • Enterprise contacts and user presence
  • Softphone calling
  • Click to call
  • One, unified interface
  • Chat (individual, group, and private)
  • Eliminate costly, fragmented tools
  • Zero configuration
  • Video meetings with screensharing
  • Call Center Console
  • Productivity enhancement tools, g. tasks, notes
  • Voicemail—vmail to email and vmail transcription
  • Call Recording
  • SMS/MMS

Mobile Application

  • A desk phone in their pocket
  • Fully connected, wherever they go
  • Instant mobile onboarding (QR Code)
  • Simplified mobile onboarding
  • Enterprise contacts
  • Make and take calls on the go (from anywhere in the world)
  • Instant mobile onboarding (QR Code)

Voice features at-a-glance

  • Unlimited calling local and long distance
  • Contact Center with detailed analytics and reporting
  • Multi-layer auto attendant(s)
  • Dial By Name Directory
  • Hot Desking
  • Dynamic Caller ID
  • Text enabled DIDs supporting SMS
  • Find me/follow me (digital assistant)
  • Call routing based on business hours, after hours and holiday hours
  • Three and four digit dialing
  • Speed Dial
  • Page and Intercom
  • Holiday routing and holiday auto attendant
  • Caller ID Blocking
  • Call Park
  • Simultaneous ring
  • Electronic faxing; fax to email
  • Attended and unattended call transfer
  • Call Forwarding
  • Conference bridge
  • Call hold; customized music on hold
  • Commercial(s) on hold by location or call queue
  • Busy lamp fields (BLF)

Stability features

  • Automatic rerouting in the event of a power failure and/or Internet outage
  • Geo-redundant infrastructure
  • Prioritized voice (QOS) with router
  • Remote configuration changes
  • LTE Failover

Management features

  • Admin portal
  • Detailed call activity reporting
  • Call history
  • Paperless invoices



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