Boomea

Boomea is a business-driven chat application, available across multiple platforms, built from the ground up with Unified Communications in mind. Bringing people and teams together with the ability to chat anytime, anywhere, Boomea provides that often missing chat integration to your business. Ever had to work remotely and the only convenient way to talk to your team would be to call them? Now, you can simply open the Boomea app to chat with your co-workers. With the seamless, easy-to-use ability to send photos, videos, and any other file type, you can feel confident that you’ll be prepared in any situation.

Feature Chat

Send chat messages to other users in your account. Emojis are included and file attachments are supported.

Public Channels

Private Channels

Direct Messages

Outside Messages

Call Routing

A user may manage their own call routing by de- fining which devices to ring, in which order, and for what duration of time. Other configurable options include:

No Answer Rout

This is where to send the call if the user does not answer

Busy Route

This is where to send the call if the user rejects the call

Outside Timeframe Route

This is where to send the call if the caller at- tempts to call the user outside their defined time frame

Time Frame Schedule

This is how a user can set the time frames that callers may each them

Call History

Call records from the Atlas platform are pushed to the Boomea application in real time so a user can be up-to-date with their calls, both missed and answered! No re- fresh is necessary as the records will appear as they are created

Voice Mail

When the user gets a voicemail on the Atlas platform, the voicemail will be sent to the Boomea application and the record will appear without the need to refresh anything. The user may then listen to the voicemail, download, and/or delete the voicemail. When a voicemail is deleted, it removes it from the user’s voicemail in their phone as well for easy voicemail management

Call Recording

When a user is recorded on the Atlas platform, the recording will be sent to the Boomea application and the record will appear without the need to refresh anything. If the user has access to other user’s recordings via management permissions, this user will be able to review, play, download, and/or delete all recordings they have access to. The user may only delete a recording if they are given the delete action specifically by management permissions. Call recordings are ordered by date and time and display the name of the user that was recorded.

Contacts Integration

Boomea Contacts the first milestone in our goal to provide the most robust UC product on the market. Contacts was the center point of all our communications, and this new feature integrates your contacts with Boomea. Current integrations are with the following providers:

This integration includes avatar images and contact sync between Boomea and your integration point. You may also choose not to integrate at all. In that situation, we provide the user the ability to upload a CSV file with their contacts and they may manage that list within the Boomea interface. Integrating your contacts with Boomea provides a variety of new features and enhancements to Contact Management

Call Center Console

A user can access the Atlas platform call center console from the Boomea application. This enables a user to monitor the status of their queues and agents in real time. The interactive display allows the user to click on an agent and see their specific queue statistics. User can login, logout and set themselves away on the application. Admins can login, logout, and set agents away and ready in the application. Agent and admin can also see callers waiting in the queue.

Contact Management

Boomea Contacts allows you to view and manage your contacts by syncing your contacts with your integration point. The integration includes avatar syncing. Any updates made to contacts in Boomea will be pushed up to your integration point. The converse also applies any changes made to the contacts in your integration point will be pushed down to Boomea

Click-2-Click and Email

Using the contacts list, any contact that you have a telephone number assigned to, you can click the phone icon to initiate a call to that phone number. If the contact has more than one telephone associated to them, the contact information is expanded down- wards to show you all their numbers and allow you to click on a specific number to call.

Click-2-Email the contact’s email address. If the contact has more than one email address associated to them, the contact information is expanded downwards to show you all their email addresses and allow you to click on a specific email. The Boomea application will then

cal to call

Outside

With contacts integration, Boomea now allows you to chat directly with your contacts who also have the Boomea UC client! When a person outside your account initiates a chat with you, a chat access rule is presented as a question for you to answer regarding whether you want to accept their request to chat, ignore the request for a set period of time, or block the user. This chat access rule is per-person and can be changed at any time in your Boomea account settings. Imagine how this can help by chatting with support!

When communicating with a contact in another Boomea account as an outside message, you may also define whether you wish to share your chat presence with that contact

Meetings

With Boomea Meeting you can now take your company farther the ever then before. Features include:

WebPhone

Never worry again about mobility. If you have access to a computer, you have access to your office phone system! The webphone enables users to make and receive calls right to their desktop app or browser! If you have access to a computer, you have access to your office phone system

Task

The tasks module allows a user to manage their personal and organizational tasks within the Boomea application. Features include:

Task Mobile

The tasks module would not be complete without a mobile app! Take your tasks on the road with Boomea Tasks Mobile available for iOS and Android. Enjoy the same robust functionality on your mobile device as your desktop application.

Notes

Boomea Notes the Next module in the productivity tool created for the Boomea application. The Notes module allows a user to manage their personal and organizational tasks within the Boomea application. Features include:

Notes Mobile

Do you like to take notes on the go? Now you can with Boomea Note mobile! Take your notes on the road or wherever life may take you. With Boomea Notes Mobile available for iOS and Android, you can enjoy the same robust functionality including real time collaboration on your mobile device as you have on your desktop application.

Presence Groups

Presence Groups allow you to monitor, in real time, the phone status of other users and parking slots in your account. This functionality emulates BLF buttons on a VoIP device. Boomea receives status updates when users make or receive calls and when calls are parked and picked up from park. Users can create difference presence groups to customize their view of who and which parking slots they need to monitor.

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